Frequently asked questions
1. What is NajdWings?
NajdWings is a premier private jet charter company offering luxurious and convenient travel solutions worldwide. We specialize in providing tailored flight experiences with a focus on safety, comfort, and customer satisfaction.
2. Where is NajdWings located?
Our headquarters are located in Riyadh, Saudi Arabia. However, we provide charter services globally, and we operate our business in many locations like Germany, UK, and Middle East, ensuring that you can access our services from any location.
3. Who are our clients?
We cater to a diverse range of clients including corporate executives, celebrities, sports teams, medical transport needs, and leisure travelers. Our services are customized to meet the unique requirements of each client.
Booking and Pre-Flight Questions
4. How do I book a private jet with NajdWings?
Booking with NajdWings is simple. You can contact us via our website, phone, email or Whatsapp. Provide us with your travel details, and our team will present you with the best options tailored to your needs.
5. How far in advance do I need to make a reservation?
We recommend booking as early as possible to ensure availability. However, we can accommodate last-minute bookings with as little as 6 hours’ notice, depending on aircraft availability and flight requirements.
6. What payment methods are accepted?
We accept bank transfers. Full payment is required at the time of booking. Please contact us for more details on payment options and any potential discounts for specific payment methods.
7. Are there any luggage limitations?
Each aircraft has different luggage capacities. We recommend discussing your baggage needs with our team to ensure the selected aircraft can accommodate your luggage, especially if you have oversized or fragile items.
8. Can you arrange ground transportation?
Yes, we can arrange ground transportation to and from the airport, including luxury cars, limousines, and buses.
In-Flight Questions
9. What amenities are available on NajdWings private jets?
Our access to jets that are equipped with a range of amenities including Wi-Fi, gourmet catering, in-flight entertainment, spacious seating, and dedicated flight attendants. Specific amenities can be customized based on your preferences.
10. Can I bring my pet on board?
Yes, pets are welcome on some jets. Please inform us in advance so we can make the necessary arrangements to ensure a comfortable journey for your pet.
11. What if there is bad weather?
Safety is our top priority. In case of bad weather, our pilots and flight coordinators will make decisions to ensure your safety. This might include delays, re-routing, or rescheduling the flight.
Post-Flight Questions
12. How do I receive my flight itinerary?
Your detailed flight itinerary will be sent to you via email after booking. This includes flight times, aircraft details, and any special arrangements you have requested.
13. What happens after I book my flight?
After booking, our team will coordinate all the details and stay in contact with you to ensure everything is prepared for your trip. We will also provide updates and confirm all arrangements closer to your departure date.
14. What documentation do I need for my flight?
A government-issued photo ID is required for all passengers. For international flights, a valid passport is necessary and you must check if you require prior entry Visa. Please ensure all travel documents are in order before your flight.
For more detailed information, you can contact our customer support team who are available 24/7 to assist you with any inquiries. Please email us: charter@Najdwings.com
